Mixed call demand
Medical visits, cosmetic consultations, refills, referrals, and clinical questions all enter through the same phone line.
Lumineva for dermatology
An AI front desk that understands two kinds of demand.
Lumineva helps dermatology practices coordinate medical and cosmetic inquiries, schedule the right next step, and route urgent or clinical questions to people—day, night, and across locations.
Fully managed from setup through launch. No internal engineering team required for standard deployments.
Live conversation
01:36AI
Caller intentCosmetic consultation
“I can help you schedule a consultation. Is there a specific treatment you are considering, or would you like to discuss your goals with the care team?”
OutcomeConsultation booked
Follow-upConfirmation sent
Team visibilitySummary delivered
Where calls break down
Protect attention without losing demand.
Lumineva handles the structured conversations around your team, while preserving a clear path to a person whenever judgment is needed.
High-value inquiries
Cosmetic leads often call multiple practices and expect an immediate, informed response.
Clinical boundaries
Symptoms and post-procedure concerns require careful routing without turning the front desk into a triage service.
Complex scheduling
Visit type, provider, location, referral status, and preparation can all affect the correct appointment.
Purpose-built workflows
Conversations shaped around dermatology practices.
Start with one high-value workflow or coordinate a broader front-desk experience across locations and teams.
Medical appointment intake
Capture the visit reason and approved scheduling details, then route to the appropriate appointment or team.
- Visit-type qualification
- Referral information
- Location and provider
Cosmetic lead conversion
Answer service-level questions, capture goals, and offer the next appropriate consultation while interest is high.
- Treatment interest
- Consultation booking
- Lead-source tracking
Existing-patient support
Resolve routine administrative needs and deliver structured messages to the right team.
- Reschedule and cancel
- Preparation reminders
- Message routing
Urgent & clinical escalation
Detect approved concern categories and move the caller to a person or established emergency pathway.
- No medical advice
- Live transfer
- On-call notification
Responsible by design
Clear boundaries. Human escalation. Visible outcomes.
Lumineva is designed for HIPAA-compliant workflows with a BAA available for eligible deployments. The agent does not provide medical advice; clinical and urgent concerns follow practice-approved escalation paths.
Discuss your requirements ↗Common system categories
Practice management↗EHR & scheduling↗CRM & lead sources↗Phone systems↗Patient messaging↗Referral workflows↗
Connection paths depend on vendor access, plan level, approval, and workflow depth. We confirm feasibility before implementation.
A controlled rollout
Launch the right workflow first.
Your team provides operational context, system access, and approvals. We handle conversation design, technical setup, integrations, testing, launch, and continued optimization.
- 01Understand
Map demand
Identify the call types, timing, locations, and outcomes creating the most pressure.
Output: priority workflow - 02Design
Shape the experience
Approve knowledge, language, booking rules, handoffs, notifications, and guardrails.
Output: tested agent - 03Launch
Deploy with control
Start with agreed coverage, review real outcomes, and expand only when the workflow is ready.
Output: monitored coverage
Make every call easier to act on.
We’ll map the highest-value starting point for your team, systems, and locations.
Book your strategy call ↗30 minutes · tailored to your operation · no obligation