lumineva.
LUMINEVA / HOME & LOCAL SERVICES

On the job?
Your front desk is still on.

Lumineva answers routine inquiries across phone, text, website chat, and email while you focus on the work. Capture job details, check your service area, and help customers arrange the next step.

Let’s talk about your businessExplore the workflows
Example conversation

New service request

“I can help with your service request. What do you need done, and what is the address or ZIP code for the job?”
Request captured
Illustrative workflow. Actions depend on approved rules and supported tools.
Phone & textWebsite chat & emailService-area checksStaff handoff
AROUND YOUR DAILY WORK

Less back-and-forth.
A clearer next step.

Start with one useful workflow. We configure the questions, responses, and handoffs around home & local services.

01

Capture the job

Collect the service needed, job location, preferred timing, and contact details before passing the request to your team.

  • Service-area check
  • Job details
  • Team summary
02

Help customers book

Use approved scheduling rules and supported integrations, or share a booking link and collect appointment requests.

  • Availability where supported
  • Booking links
  • Appointment requests
03

Answer routine questions

Share your business hours, services, preparation instructions, and approved prices across the channels customers use.

  • Business information
  • Approved pricing
  • Consistent answers
04

Hand over exceptions

Route custom estimates, complaints, urgent requests, and anything outside the agreed scope to your team.

  • No invented quotes
  • Staff notification
  • Conversation context
01 / THE SERVICES

Every way they reach out.
One way to stay on top.

Phone, text, chat, email. Choose the channels you need. We make them sound like your business and work by your rules.

01

Phone receptionist

A warm welcome. Even after hours.

Answer calls, capture the details, and help customers book or reach the right person. Put an end to routine inquiries waiting in voicemail.

  • After-hours answering
  • Booking requests
  • Live transfers
02

Text support

A quick question deserves a quick reply.

Keep two-way conversations moving. Follow up on missed calls, answer service questions, and help customers arrange the next step.

  • Missed-call replies
  • Customer questions
  • Scheduling updates
03

Website chatbot

Turn a website visit into a conversation.

Help visitors find the right service, check whether you’re a fit, and share their details or a booking request—all while they’re on your site.

  • Service guidance
  • Lead capture
  • Booking links
04

Email responder

An inbox that doesn’t run your day.

Respond to routine emails with useful, approved answers. Ask for missing details and route the requests that need your team’s attention.

  • Routine responses
  • Inquiry follow-up
  • Staff routing
YOUR TEAM STAYS IN CONTROL

Clear boundaries.
Helpful handoffs.

You approve the answers, service area, booking rules, and handoffs before launch. Custom quotes and uncertain answers go to your team. Direct booking and messaging actions depend on your tools, access, and agreed configuration.

We confirm vendor access and integration feasibility before setup.

Booking calendarsCRM & customer recordsBusiness phone systemsSMS & messagingWebsite chatEmail inboxes
SET UP AND MANAGED FOR YOU

You know your business.
We handle the setup.

Bring your business knowledge, tools, and priorities. We’ll recommend the right starting point.

  1. 01

    First, we listen.

    Map your inquiries, services, booking rules, and the moments your team needs help.

  2. 02

    Then, we set it up.

    Configure approved answers, connect supported tools, and test realistic conversations together.

  3. 03

    We keep it working.

    Review outcomes and update information as your team and business change.

A little less on your plate.

Tell us about your business. We’ll follow up by email to explore where Lumineva could help.

Let’s talk