1. Acceptance
These terms govern use of the public website operated by Lumineva AI. Production services require a separate signed service agreement. By using the website, you agree to these terms.
2. Informational website
Website content is general information and is not medical, legal, compliance, financial, or security advice. Demonstrations, estimates, interface previews, and descriptions do not create a service commitment unless included in a signed agreement.
3. No medical services
Lumineva does not diagnose, treat, prescribe, or provide medical advice. Voice agents must operate within customer-approved knowledge and escalation boundaries. Emergencies must be directed to appropriate emergency services.
4. Commercial terms and availability
Scope, fees, usage limits, add-ons, integration availability, support, cancellation, and deployment requirements are confirmed during consultation and documented in a signed agreement.
5. Acceptable use
You may not misuse the website, interfere with its operation, attempt unauthorized access, introduce malicious code, impersonate another person, violate law, or use the website to transmit protected health information or other sensitive information not requested by us.
6. Communications consent
If you provide express consent to calls or text messages, you authorize communications at the number provided, which may use automated technology. Consent is not a condition of purchase. Message frequency varies and carrier charges may apply. Reply STOP to stop SMS messages or HELP for help.
7. Intellectual property
The website design, copy, brand elements, software, and original content are owned by or licensed to Lumineva and protected by applicable laws. Third-party names and marks belong to their owners and are referenced only to describe potential compatibility.
8. Third-party services
The website may link to or embed third-party services, including scheduling providers. We are not responsible for third-party availability, content, terms, or privacy practices.
9. Disclaimers and limitation
The website is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim implied warranties and are not liable for indirect, incidental, special, consequential, or punitive damages arising from website use. Some jurisdictions do not permit certain limitations.
10. Changes and contact
We may update these terms by posting a revised version. Continued use after an update constitutes acceptance. Questions may be sent to hello@lumineva.ai.