lumineva.
LUMINEVA / MED SPAS & WELLNESS

Give clients your attention.
We’ll take the inquiries.

Phone, text, website chat, and email support around your appointments. Answer administrative questions, capture consultation requests, and route sensitive conversations to your team.

Let’s talk about your businessExplore the workflows
Example conversation

New consultation request

“I can help you request a consultation. Is there a treatment you’re considering, or would you like to discuss your goals with the care team?”
Consultation request captured
Illustrative workflow. Actions depend on approved rules and supported tools.
Phone & textWebsite chat & emailConsultation requestsCare-team handoff
AROUND YOUR DAILY WORK

Less back-and-forth.
A clearer next step.

Start with one useful workflow. We configure the questions, responses, and handoffs around med spas & aesthetics.

01

Consultation requests

Capture the service of interest, preferred timing, and contact details to help clients arrange a consultation.

  • Approved service information
  • Booking links
  • Scheduling requests
02

Client questions

Share hours, location, approved preparation instructions, and administrative policies.

  • Consistent answers
  • Approved knowledge
  • Routine email responses
03

Appointment changes

Guide clients through supported scheduling changes or capture a request for staff to handle.

  • Rescheduling requests
  • Staff routing
  • Client updates
04

Human handoff

Send medical questions, complaints, unusual requests, and sensitive concerns to the appropriate person.

  • No medical advice
  • Conversation context
  • Approved escalation
BEYOND CUSTOMER SUPPORT

Automate the work behind the scenes.

We also build custom workflows for lead follow-up, updating customer records, routing requests, and other repetitive tasks. Tell us where your team loses time—we’ll assess what can be streamlined with your existing tools.

Tell us about your workflow
YOUR TEAM STAYS IN CONTROL

Clear boundaries.
Helpful handoffs.

Lumineva handles approved administrative workflows. It does not give medical advice or replace clinical judgment. Patient information requires appropriate agreements and an approved deployment configuration before processing.

We confirm vendor access and integration feasibility before setup.

Scheduling platformsCRM & customer recordsPhone systemsEmail inboxesWebsite chatClient messaging
SET UP AND MANAGED FOR YOU

You know your business.
We handle the setup.

Bring your business knowledge, tools, and priorities. We’ll recommend the right starting point.

  1. 01

    First, we listen.

    Map your inquiries, services, booking rules, and the moments your team needs help.

  2. 02

    Then, we set it up.

    Configure approved answers, connect supported tools, and test realistic conversations together.

  3. 03

    We keep it working.

    Review outcomes and update information as your team and business change.

A little less on your plate.

Tell us about your business. We’ll follow up by email to explore where Lumineva could help.

Let’s talk