Missed calls
After-hours, lunch rushes, and treatment-room demands send valuable inquiries to voicemail.
Purpose-built for med spas & aesthetic clinics
The AI front desk built for aesthetic medicine.
Lumineva answers every call, books consultations, follows up with new leads, and keeps your patient journey moving—day, night, and everything in between.
Fully managed from setup through launch. No internal engineering team required.
Live conversation
02:14AM
Incoming callerNew Botox consultation
“Absolutely—I can help you find a consultation time. Do you prefer this week or next?”
Call outcomeConsultation booked
Follow-upConfirmation sent
Team actionNone needed
The quiet revenue leak
Every unanswered moment changes where a patient books.
Patients rarely leave a voicemail and wait. Lumineva responds while intent is high—without asking your front desk to do more.
Slow lead response
Ad leads cool within minutes when follow-up depends on a busy team finding time.
Unworked patient lists
Lapsed patients and incomplete treatment plans sit untouched inside your systems.
Front-desk overload
Routine questions and rescheduling steal focus from the patient standing in front of you.
One attentive voice
From first ring to confirmed consultation.
Designed around the nuance, discretion, and speed elective-care patients expect.
Inbound AI receptionist
Answers naturally, explains services and preparation, captures intent, and manages appointments 24/7.
- Book, reschedule, cancel
- Live transfer and escalation
- Call summaries and dispositions
Speed-to-lead
Calls new inquiries while interest is fresh, qualifies fit, and offers the next best appointment.
Lead receivedFollow-up initiatedWorkflow-based
Patient reactivation
Reconnects with lapsed patients, unfinished treatment plans, membership opportunities, and seasonal campaigns.
Membership renewalConsult not bookedMaintenance due
Insurance verification
An optional workflow for cosmetic dermatology, weight-loss, and other medically billed services.
Eligibility requestWorkflow ready
05
Operational insight, without another reporting burden.
Review demand patterns, call outcomes, booking activity, escalations, and follow-up status in one focused view.
Model the opportunity
What could unanswered demand be worth?
Potential appointment value currently at risk$6,413/month
Illustrative estimate based only on your inputs. Actual booking and revenue outcomes vary and are not guaranteed.
Your stack, connected
Built to fit the way your practice already works.
We evaluate access, plan requirements, and workflow depth before describing any connection as direct.
API / automation Custom pathway
Aesthetic platforms
BOBoulevardAPI / automation
PAPatientNowAPI / automation
ZEZenotiCustom pathway
AEAesthetic RecordCustom pathway
VAVagaroCustom pathway
MIMindbodyCustom pathway
CRM & marketing
GOGoHighLevelAPI / automation
HUHubSpotAPI / automation
SASalesforceCustom pathway
MEMeta lead formsAPI / automation
ZAZapierAPI / automation
MAMakeAPI / automation
Calendar & communications
GOGoogle CalendarAPI / automation
OUOutlookAPI / automation
CACalendlyAPI / automation
PHPhone systemsCustom pathway
Integration availability can depend on vendor plan, API access, approval, and your desired workflow. We confirm the pathway before implementation.
Designed for responsible care
Patient trust is part of the product.
Lumineva is designed for HIPAA-compliant workflows and supports BAAs for eligible deployments. Security and privacy controls are configured around your practice, your vendors, and the minimum information each workflow needs.
Discuss your requirements ↗Protected data
Encryption in transit and at rest within approved deployment boundaries.
Controlled access
Least-privilege roles, auditable activity, and defined human escalation.
Retention by design
Call recordings, transcripts, and logs governed by approved retention controls.
Clear accountability
BAA availability, documented subprocessors, and pre-launch compliance review.
White-glove onboarding
A clear path from first conversation to confident launch.
Your team provides operational knowledge, system access, and approvals. We manage the technical setup, integrations, testing, launch, and ongoing optimization.
- 01Understand
Opportunity assessment
We map call volume, service mix, staffing pressure, current tools, and the patient moments worth improving.
You provide: operational context - 02Design
Conversation strategy
We define the agent’s voice, knowledge, boundaries, qualification, and escalation logic.
You approve: scripts and guardrails - 03Connect
Integration setup
We configure phone routing and connect approved scheduling, CRM, and practice systems.
You provide: system access - 04Prove
Scenario testing
Your team reviews realistic calls, edge cases, transfers, appointment rules, and notifications.
You approve: launch readiness - 05Launch
Controlled go-live
We activate agreed call types or coverage windows with close observation and rapid adjustment.
You receive: monitored coverage - 06Improve
Ongoing optimization
We review outcomes, update knowledge, and refine workflows as your practice changes.
You receive: continued support
Tailored engagement
A deployment shaped around your practice.
We scope the right starting point after understanding your call flow, systems, and priorities.
Scope confirmed in consultation
One clear proposal, built around the work.
Your proposal reflects the workflows, coverage, integrations, and support required for a responsible launch—so expectations are aligned before implementation begins.
- Location count and call volume
- Inbound and outbound workflows
- Integration and routing complexity
- Reporting, support, and compliance needs
Questions, answered
What thoughtful practices ask before they launch.
Will patients know they are speaking with AI?
Lumineva introduces itself clearly and speaks in a natural, unhurried voice shaped around your brand. We design the conversation to be transparent, helpful, and easy to escalate to a person.
What happens when a call is urgent or outside the AI’s scope?
You approve the escalation rules. The agent can live-transfer, take a structured message, notify an on-call contact, or direct emergencies to the appropriate service. It does not provide medical advice.
Can my existing receptionist still answer calls?
Yes. Lumineva can handle after-hours, overflow, specific call types, or full-time coverage. Routing is designed around your team—not the other way around.
Do we need to replace our phone number or software?
Usually not. Calls can be forwarded or routed from your existing number, and we connect to current scheduling, CRM, and practice systems through supported APIs, automation, or a custom pathway.
Do we need engineering resources?
No internal engineering team is required for standard deployments. Lumineva handles conversation design, technical setup, supported integrations, phone routing, testing, launch, and ongoing optimization. More complex integrations may require administrative access or coordination with your software vendor.
How does onboarding work?
We map your workflows, build conversation and escalation logic, connect approved systems, test realistic scenarios with your staff, and complete a controlled launch followed by ongoing optimization.
Can Lumineva verify insurance?
Insurance eligibility and benefit verification can be added for practices with medically billed services. The exact workflow depends on payer access, service mix, and your existing systems.
Are calls recorded?
Recording can be enabled where appropriate. We configure consent, retention, access, and deletion around your policies and applicable laws, including state-specific requirements.
Is Lumineva HIPAA compliant?
Lumineva is designed for HIPAA-compliant workflows, with a BAA available for eligible deployments. Compliance depends on the complete configuration, approved subprocessors, access controls, and how each practice uses the service.
How is an engagement scoped?
Each deployment is shaped around your locations, call volume, workflows, integrations, support needs, and implementation complexity. After the strategy call, we provide a tailored proposal with the complete commercial terms and responsibilities.
Can we cancel?
Commercial terms are confirmed in your service agreement before launch. We keep pricing and responsibilities explicit so there are no surprises.
Give every patient inquiry the attention it deserves.
In 30 minutes, we’ll map where Lumineva could fit, what it would connect to, and what a responsible launch would require.
Book your strategy call ↗30 minutes · tailored to your practice · no obligation